Waiting on a decision, not on writing time
What is missing before this page can be written
- Missing
- Shop ownership after the migration, and the return process that will apply. The shop contact page currently prints a form shortcode instead of rendering a working form and gives filler answers to eight customer questions. This is a live trust defect independent of this page.
- Who can answer it
- Shop owner, to be named by Ivo
- Recorded as
- G-28 · AR-025 · AR-017 Wave 3
- Planned release
- Wave 3, target 2027-01-31
Nothing on this page is invented. The structure, the customer questions, and the routes are real; the answers stay blank until the owner above supplies the fact.
The questions this page has to answer
Taken from the FAQ export and the gap register. The questions are known; the approved answers are what is waiting.
- My order arrived damaged or faulty. Who do I contact?
- How do I return a product?
- Is the shop the same support team as the site?
The shape it will take
The eleven-part article template from blueprint v3, section 9. Every launch article uses it, so the structure can be reviewed and designed now.
Action-oriented, in the customer's words.
One sentence, outcome first.
Product, account state, device, region, or route this applies to.
The short checklist that prevents a failed attempt.
Numbered steps, one action per step.
What the customer should see when it worked.
The exception paths, in the order customers hit them.
The details to gather first, so the first support reply can resolve it.
Liss, human, processor, shop, or safety, whichever fits the problem.
The parent heading and the neighbouring articles.
Source, owner, last-updated date, review cadence, internal tags.
If you need help with this right now
While this page is being written: this is a shop order question, and the shop runs on a separate host from the site you are on. Use the contact route given on your shop order confirmation email, with your order number, the email address you ordered with, and what went wrong.
For anything about your FeelXVideos account or membership rather than a shop order, ask Liss from the Help Hub or contact VOD support.
The permanent shop contact route is not linked here. The shop's own contact page currently prints a form shortcode instead of rendering a working form and gives filler answers to eight customer questions, recorded as AR-025. Who owns shop support after the migration is the decision this page is waiting on.
Never send a password or a full payment-card number.