Visual prototype v4 · Every link on this page opens the real prototype page behind it · Eye icons open stakeholder rationale notes. Search, Liss, and feedback stay mocked.
FeelXVideos

FeelXVideos Help

How can we help?

Find answers for your account, membership, billing, Access Card, toy connection, video playback, shop orders, privacy, and content reporting.

Search interaction is represented visually in this prototype.

Start here

Quick answers for common tasks

Short answers appear here first, with a route to the fuller guide when one is available.

8 quick answers
01How do I cancel or manage my membership?+

Open the account menu, select My Account, then choose Cancel membership under Account details. If you cannot find the option or need to check what happens next, ask Liss or contact support.

Read the cancellation guide →
02How do I redeem an Access Card or find a missing code?+

Open the redeem page and enter the code from the digital card in your email. If you did not receive the code, or it is invalid, expired, or already used, ask Liss or contact support with your purchase details.

Read the Access Card guide →
03Why will my toy not connect?+

First connect the toy to the FeelConnect app on your phone or tablet and make sure Bluetooth is active. Then scan the QR code on the site to connect the app to FeelXVideos. If it still does not connect, ask Liss for guided help or contact support.

Troubleshoot a connection →
04Why can I not log in?+

Check that your login details are correct and that your membership is current. If you forgot your password, use the password-reset link. If the reset email does not arrive or you still cannot log in, ask Liss or contact support.

Fix login problems → Reset your password →
05Can I watch on a mobile phone or tablet?+

Current site guidance says that FeelXVideos can be viewed on a computer, smartphone, or tablet that can play video in a browser. If playback fails, check the supported setup and playback guides.

Check supported setups →
06Are all videos interactive?+

FeelXVideos is built around interactive video. Look for the interactive indicator on the title before troubleshooting a connected toy. If a title is marked interactive but the sync is not working, use the toy connection guide.

Learn how to start watching → Troubleshoot a connection →
07How often is new content added?+

New interactive videos are added weekly. There is no fixed day or time promised for every release, so check the New or latest sections after you log in.

Start watching →
08What is this charge or payment problem?+

Your card or PayPal statement should show DATOROMEDI. If you do not recognise a charge, your payment failed, or the amount looks wrong, keep the transaction details and use the billing guide or contact support.

Understand a charge or payment problem →

Browse all help

Find the right place to start

Articles keep their own task-based URLs. These six headings provide the visible map without adding another menu page.

25 articles · 2 drafted, 23 structure only

Account and login

Join, sign in, reset access, and manage account details.

Billing and cancellation

Understand plans, charges, cancellation, and refunds.

Access cards

Understand, redeem, and troubleshoot Access Card access.

Toys and connection

Check compatibility, connect a device, and fix connection or haptic problems.

Playback and setup

Watch content, fix playback, and understand VR, casting, and browser support.

Shop, privacy and safety

Route shop issues, understand privacy and terms, and report content or safety issues.

Guided help

Ask Liss when you are not sure where to start.

Liss can help with account, membership, billing, device connection, playback, and Access Card questions, then point you to the right Help Hub answer or support route.

Still need help?

Use the right support route

Start with self-service, then move to Liss or a person with the details needed to investigate your issue.

Support ladder

  1. Read the quick answer or article that matches your problem.
  2. Ask Liss for guided help and the next best step.
  3. Use VOD support for account, membership, billing, toy, or playback issues.
  4. Use shop help for orders, products, shipping, and returns.
  5. Use the safety and content route for a reportable concern.
VOD support Contact VOD support support@datoromedia.com · +31 85 130 2193
Shop support Open shop customer help support@feelxvideos.com

Have these details ready

  • The email address on the account
  • An order, transaction, or Access Card reference
  • Your device, browser, and app
  • What happened, when it happened, and what you tried
  • A screenshot or error message, if safe to share

Never send a password or full payment-card number.